Support

We're here to help you succeed with Aurelis

Frequently Asked Questions

How do I create flashcards from a PDF?

Open the app, tap the "+" button, select "PDF Document", and upload your file. Aurelis reads the file and writes a deck of flashcards from it.

Can I study YouTube videos?

Yes! Paste any YouTube URL and Aurelis will extract the transcript, create summaries, and generate study materials from the video content.

How do Video Study Rooms work?

Create a study room from the "Study" tab, invite friends via link, and join a video call. You can study together, share screens, and discuss study materials in real-time.

Is my data secure?

Absolutely. All data is encrypted in transit and at rest. We use secure authentication and never sell your personal information. See our Privacy Policy for details.

How do I delete my account?

Go to Profile → Settings → Account → Delete Account. All your data will be permanently deleted within 30 days.

Contact Us

General Support

For questions about using Aurelis or technical issues:

support@edufeed.com

Feature Requests

Have an idea to make Aurelis better? We'd love to hear it:

feedback@edufeed.com

Privacy Concerns

For privacy-related questions or data requests:

privacy@edufeed.com

Business Inquiries

For partnerships, press, or business matters:

hello@edufeed.com

Response Times

We typically respond to support requests within:

  • General questions: 24-48 hours
  • Technical issues: 12-24 hours
  • Account/billing issues: 4-12 hours
  • Security concerns: Under 4 hours

App Information

App Name

Aurelis

Version

1.1.0

Platform

iOS, Web

Category

Education